Responsible Gambling at The Spin Polo

Our Unwavering Commitment

At The Spin Polo, our founding mission has always been to provide a premier, sophisticated, and thrilling casino experience rooted in fair play, uncompromised security, and genuine player entertainment. We view casino gaming as a strictly recreational pastime. However, we acutely recognise that for a small minority, gambling can cease to be entertaining and become a source of personal and financial distress. We take our duty of care to you profoundly seriously. Our comprehensive Responsible Gambling policy is designed to empower you with the tools necessary to stay in control, whilst ensuring a secure environment compliant with all UK regulatory standards.

Maintaining Control: Your Protection Tools

We provide a robust suite of account management tools to help you manage your time and spending effectively. We emphatically encourage all our players to utilise these features proactively.

• Deposit Limits: You can set daily, weekly, or monthly deposit limits on your account. This ensures you never deposit more than you can afford to lose. Any request to decrease a limit takes effect immediately; requests to increase a limit are subject to a mandatory 24-hour cooling-off period.
• Reality Checks: To help you keep track of time, you can configure Reality Check reminders. These alerts will pause your gameplay at specified intervals (e.g., every 30, 60, or 90 minutes) to remind you how long you have been playing and display your session's net position.
• Time-Outs: If you feel you need a brief pause from gambling, our Time-Out facility allows you to suspend your account for a period ranging from 24 hours up to 6 weeks. During this time, you will not be able to log in or play.
• Account History: Full transparency is a cornerstone of our Terms and Conditions. You can access your complete deposit, withdrawal, and wagering history at any time via your account dashboard to accurately monitor your expenditure.

Self-Exclusion

If you feel your gambling is becoming problematic, or if you simply wish to take an extended break, we strongly advise using our Self-Exclusion facility. Self-exclusion is a formal process whereby we close your account for a minimum period of 6 months, extending up to 5 years upon your request.

Please note the following strictly enforced conditions regarding Self-Exclusion:

• Once activated, a self-exclusion cannot be revoked or overridden under any circumstances prior to the expiry of the chosen duration.
• You will be immediately removed from all marketing databases and will receive no promotional material from The Spin Polo.
• Any outstanding real-money balances will be returned to your active payment method in accordance with our standard Terms and Conditions.
• Attempting to circumvent this agreement by opening new accounts under different details is a direct breach of our terms. We utilise advanced KYC (Know Your Customer) and data-matching algorithms, in accordance with our Privacy Policy, to detect and immediately close such accounts.

We also highly recommend registering with GAMSTOP, a free UK service that enables you to self-exclude from all licensed online gambling companies operating in Great Britain. Visit www.gamstop.co.uk for more information.

Protection of Minors

Gambling whilst under the age of 18 is a criminal offence in the United Kingdom. The Spin Polo operates a zero-tolerance policy towards underage gambling. As detailed in our Privacy Policy and Terms and Conditions, we employ sophisticated third-party verification systems to confirm the age and identity of every registered player. If we are unable to verify your age, your account will be suspended immediately. If you share your devices with minors, we strongly recommend using parental control software such as NetNanny or CyberPatrol to restrict access to gambling websites.

Recognising a Problem and Finding Help

It is crucial to be honest with yourself about your gambling behaviour. If you find yourself chasing losses, gambling with money meant for essential bills, or lying to loved ones about your gambling habits, it is time to seek professional support.

You do not have to face this alone. We partner with and heavily endorse the following independent, confidential support organisations:

• BeGambleAware: Offers free, confidential help and support to anyone worried about their, or someone else’s, gambling. Visit begambleaware.org or call the National Gambling Helpline on 0808 8020 133.
• GamCare: The leading provider of information, advice, and support for anyone affected by problem gambling in the UK. Visit gamcare.org.uk.
• Gamblers Anonymous (UK): A fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem. Visit gamblersanonymous.org.uk.

If you require any assistance with setting limits or applying a self-exclusion, our highly trained compliance and support team is available 24/7. We are here to help you play safely.