Official Support & Corporate Hub

Contact Us

Welcome to the official communication and legal hub of Spin Polo. We pride ourselves on delivering an exceptional standard of player care. Whether you require assistance with your account, have a regulatory inquiry, or wish to provide feedback, our dedicated concierges are available 24 hours a day, 7 days a week.

About Us

Our Heritage

The Spin Polo concept was conceived in 2015 within the oak-panelled drawing rooms of Britain’s most exclusive sporting clubs. Founded by a syndicate of equestrian enthusiasts and seasoned gaming purveyors, our vision was to seamlessly marry the aristocratic prestige of the polo field with the electrifying thrill of the modern casino spin. At Spin Polo, we believe that digital gaming should be an elegant pursuit—one that demands the highest standards of integrity, sophistication, and player entertainment.

Our Mission

Our Casino operates on three foundational pillars: uncompromising security, absolute fair play, and unparalleled entertainment. We employ independent, internationally accredited testing laboratories to audit our Random Number Generators (RNG), ensuring that every spin, deal, and roll is verifiably fair. We are not merely an online casino; we are a distinguished club where every member is treated to a premier, highly secure gaming experience.

Responsible Gambling

We view player protection as our highest moral and regulatory obligation. Gambling must always remain a strictly recreational activity. We recognise the potential risks associated with real-money gaming and offer strict, empathetic, and highly effective tools to ensure you remain entirely in control.

• Deposit & Loss Limits: We empower you to set daily, weekly, or monthly boundaries on your spending. Once a limit is reached, our systems automatically prevent further deposits.
• Time-Outs & Reality Checks: Manage your session duration with mandatory reality checks and temporary account suspensions ranging from 24 hours to 6 weeks.
• Self-Exclusion: Should you feel that gaming is negatively impacting your life, we offer immediate self-exclusion protocols. We are also fully integrated with GAMSTOP, the UK's national self-exclusion scheme.

If you or someone you know is struggling, we urge you to seek professional assistance immediately. Please contact BeGambleAware (www.begambleaware.org) or call the National Gambling Helpline at 0808 8020 133. When the fun stops, stop.

Privacy Policy

Last Updated: 10 October 2026

Spin Polo Ltd (acting as the 'Data Controller') is resolutely committed to safeguarding your privacy. This policy outlines our obligations under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information Collection

We collect personally identifiable information (PII) necessary for the provision of our services, including but not limited to: your full name, date of birth, residential address, financial details, and Know Your Customer (KYC) documentation required for Anti-Money Laundering (AML) compliance.

2. Data Processing & Security

All transmitted data is encrypted using military-grade TLS 1.2/1.3 cryptographic protocols. We process your data exclusively to facilitate gameplay, process transactions, and fulfil our strict regulatory obligations. We do not, and will never, sell your personal data to unauthorised third-party brokers.

3. Your Rights

Under UK GDPR, you retain the right to access the data we hold regarding you, request rectifications, and, under specific circumstances, exercise your right to erasure (subject to overlapping legal and regulatory retention mandates). To invoke these rights, please contact our Data Protection Officer at [email protected].

Terms and Conditions

Effective Date: 10 October 2023

By registering an account at Spin Polo (thespinpolo.uk), you agree to be bound by the following Terms and Conditions. Please review them meticulously.

1. Eligibility and Age Verification

Account creation is strictly restricted to individuals who are eighteen (18) years of age or older. We utilise rigorous electronic verification protocols to confirm your age and identity. Any account found to belong to a minor will be immediately terminated, and all associated funds will be permanently forfeited and reported to the relevant authorities.

2. Account Obligations

You may only register one (1) account. Duplicate accounts will be suspended. You are solely responsible for maintaining the confidentiality of your login credentials. Spin Polo bears no liability for losses incurred due to unauthorised access resulting from player negligence.

3. Anti-Money Laundering (AML)

We strictly enforce AML directives. All deposited funds must originate from legal sources. We reserve the absolute right to freeze accounts and request enhanced due diligence (EDD) documentation, including source of wealth declarations, at our sole discretion.

4. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England.